CUSTOMER CASE STUDY
How AXA Banque Optimized Its IT Project Portfolio to Improve Decision-Making with Triskell PPM Software
Discover the experience of Cyril NICOLAS, Head of Projects & IT Office at AXA Banque.
The Project in Brief
Global management of IT department activity with Triskell Software.
70
users in the IT department
1
administrator
About AXA Banque
AXA Banque is a retail bank, a subsidiary of the AXA group in France. It combines the best of both worlds: the responsiveness of a direct bank and the proximity of an online bank thanks to its AXA General Agents. AXA Banque is a modern and high-performance bank that places customer satisfaction at the heart of its concerns.
Context
When he joined AXA Banque’s IT department as Head of Projects & IT Office in 2019, Cyril NICOLAS faced a lack of visibility into the entire portfolio of activities, making management and decision-making complex and laborious.
His objectives were then:
- Centralize portfolio information into a single repository.
- Formalize and modernize existing processes to make them more efficient.
- Limit the (too many!) projects in progress and better prioritize new requests.
- Deliver projects in their entirety, while meeting schedules and budgets.
- Adapt the project methodology to the changes in the IT department thanks to a new IT governance.
- Improve collaboration between stakeholders and facilitate cross-functional decisions by eliminating organizational silos.
Why Triskell?
After deciding to change tools and evaluating several PPM solutions on the market, AXA Banque selected Triskell for the following 3 reasons:
- Modularity and scalability of the tool.
- Ease of implementation with a short implementation phase.
- Competitive pricing.
Implemented solution
AXA Banque was supported by Easis, a consulting firm specializing in organization management and a GOLD partner of Triskell Software. The solution was implemented in less than 4 months thanks to a collaborative and iterative agile-type approach.
The IT department now has complete visibility into the project portfolio: selection, reporting, monitoring of execution, monitoring of benefits… to improve decision-making.
- Selection of requests.
- Reporting.
- Execution tracking.
- Benefits monitoring.
- Better decision making.
Benefits – Time Savings and Improved Visibility
- Reliability of information: Single source of raw data and audit trail.
- Better collaboration: Access: simultaneous entries, readings in high availability.
- Steering efficiency: Standardized management allowing comparison of indicators.
- Workflow fluidity: Gate passage facilitated by an alert system.
Company Overview

Industry
Banking & Insurance
Type
Private
Region
France – Global
Solution
IT Project Portfolio Management
Website
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