How Card Factory is enhancing resource visibility and efficiency with Triskell
In the competitive retail sector, operational efficiency and resource management are key drivers of success. Card Factory, a well-known UK retailer specializing in greeting cards and gifts, sought to streamline its project management processes and improve resource visibility across its Transformation Office and IT departments.
To achieve these goals, the company implemented Triskell Software to centralize project data, automate workflows, and enhance reporting accuracy.
Company overview
Founded in 1997, Card Factory has become a leading retailer in the UK, specializing in greeting cards, gifts, and party products. With over 1,000 stores nationwide and a growing e-commerce presence, the company is committed to providing high-quality, affordable products to its customers.
As Card Factory expanded its operations, the need for a robust project portfolio management system became apparent to streamline workflows, optimize resource allocation, and enhance strategic alignment.
Context
Before implementing Triskell, Card Factory faced significant challenges in managing project workflows and resource allocation effectively. The Transformation Office and IT departments operated with separate delivery plans and resource assignments, creating a manual and time-consuming process to align the two. The lack of integration not only delayed strategic planning and reporting but also hindered the company’s ability to prioritize and implement changes efficiently.
Recognizing the need to streamline operations, Card Factory sought a comprehensive solution that could automate resource management, reduce administrative overhead, and centralize project data in one accessible platform. Clare Evans, PMO at Card Factory, further emphasized the need for a more streamlined approach, stating:
We wanted to be able to have a more automated process for resourcing and team capacity, amongst other benefits a PPM tool would bring
Why Triskell?
During the evaluation process, other leading Enterprise PPM solutions were analyzed. However, what made Card Factory select Triskell was the platform’s unique combination of functionality, cost-effectiveness, and user-friendly configuration. Although its key features were comparable to those of other tools evaluated, Triskell offered more attractive ongoing running costs, making it a commercially viable choice.
Operationally, the platform’s intuitive front-end interface stood out, allowing Card Factory to make significant configuration changes without relying on extensive coding or additional consultancy services. This no-code adaptability gives Card Factory total autonomy to maintain system alignment with evolving business needs, reducing both costs and implementation time without any risk to generate high costs or upgrade issues.
Implementation process
During the implementation process, the Triskell support team remained accessible, resolving configuration issues as they arose. Regarding this, Clare Evans shared: “the rollout seemed to go smoothly with weekly training sessions led by Triskell and support offered in between to help configure the out-of-the-box solution in the way Card Factory required. The ticketing system has enabled us to continue to have support post-rollout when errors have cropped up.”
Current situation
Since implementing Triskell, Card Factory has leveraged the platform to streamline project planning and resource management. As Clare Evans explains: “The main use of Triskell has been to deliver planning and resourcing, as well as record monthly timesheets to allow for less manual reporting and financial accruals.”
- Centralized project data, providing a comprehensive view of all project plans and resources.
- Automated timesheet tracking, reducing the time spent on manual reporting and improving data accuracy.
- Enhanced resource visibility, allowing the Transformation Office and IT teams to make more informed project decisions.
The main use of Triskell has been to deliver planning and resourcing, as well as record monthly timesheets to allow for less manual reporting and financial accruals
What´s next
As Card Factory continues to evolve its project management strategy, the focus will remain on maximizing the capabilities of Triskell to further streamline operations and enhance resource management.
The next phase is to maximize the use of Triskell by implementing best practices to ensure consistent use across the Transformation Office and IT departments.
Company Overview
Industry
Retail
Type
Private
Established
1997
Region
The United Kingdom
Solution
PPM & Resource Management
Highlights
Business challenges
Manual and time-consuming processes.
Lack of integration between project management and resource allocation.
Difficulty in prioritizing and implementing changes efficiently.
Dependence on manual reporting and financial accruals.
Limited visibility of resource availability.
Benefits
Centralized project and resource data.
Automated timesheet tracking.
Enhanced resource visibility.
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