How Sodexo aligns its global IT processes to meet the challenges of a business in transformation
Find out how the catering giant is driving the transformation of its IT operations in 7 regions around the world with the help of Triskell Software: a one-year global plan, unified demand management, project management…
Project overview
Global IT management solution: one-year global plan, unified demand management, project management…
350+
users in 7 regions worldwide
1000+
Centralized management of 1000+ initiatives and 800+ requests
500+
deliverables
2500+
Milestones
Company overview
Founded in 1966, Sodexo is a historical player in meal vouchers and a leader in gift vouchers. Operating in 56 countries, Sodexo serves 100 million consumers daily with a unique offer of On-Site Services, Benefits & Rewards Services, and Personal & Home Services.
Sodexo employs 412,000 people worldwide, making it the largest French employer abroad.
Context
In 2020, the Sodexo group embarked on a vast transformation plan. It was decided to consolidate the previously highly decentralized IT activities, which were managed by 7 independent teams worldwide, into a single global team.
However, the new IT department faced complex portfolio and roadmap management issues: heterogeneous practices and maturities, no common processes, lack of project management culture, limited capacity management…
A major PMO initiative was launched to align and equip IT processes globally.
Why Triskell?
Sodexo needed a common tool and shared visibility to stop wasting time searching for information and accelerate decision-making. The Triskell PPM platform stood out for the following reasons:
- Wide functional coverage, especially in budgeting in an international context.
- Quality of the integrator (Easis consulting).
- Competitive pricing.
Triskell has provided visibility in the request validation process and end-to-end tracking. This is a clear benefit for everyone at Sodexo.
Aurore Kapur – PMO Manager, Sodexo IT
Implementation of the Triskell solution
Since April 2021, the PMO team has been deploying Triskell iteratively to cover the following areas:
- Development of regional roadmaps.
- End-to-end management of INITIATIVES and REQUESTS.
- Prioritization of requests based on alignment with strategy.
- Development of CAPEX and OPEX budgets.
- Implementation of automated milestones and deliverables: detailed planning.
- Budget management.
- Risk monitoring.
Sodexo IT now has a centralized tool to:
- Have a reference portfolio to start the year.
- Validate requests.
- Track the execution of validated requests.
Benefits – Shared visibility and simplified tracking
- Reference portfolio: the IT department now has a unique reference portfolio that brings together all projects, allowing the year to kick off. Portfolio reviews are now possible!
- Process unification: unified process for managing business and IT requests globally, structured scoping phase, visibility of validations, etc.
- End-to-End visibility: tracking the execution of each validated request, from the original initiative during annual plan preparation to its execution as a project during the year.
Triskell offers broader and shared visibility between IT teams and cross-functional teams, which is a real plus for us. It gives us end-to-end visibility: from the original initiative during the annual plan preparation to its execution as a project throughout the year.
Company Overview
Industry
Food services, facilities management, and employee benefit
Type
Private company
Established
1966
Region
France
Solution
IT Portfolio Management
Demand Management
Budget and Roadmap Planning
Highlights
Business challenges
No unified processes.
No shared visibility.
Limited capacity management.
Lack of project management culture.
Benefits
Shared visibility.
Unified processes.
End-to-end tracking.
Informed decision-making.
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