CUSTOMER CASE STUDY

How Candriam’s IT department manages its project portfolios and resources with Triskell

Discover how Candriam’s CIO Office transformed the way its IT department manages operations by integrating real-time visibility into team capacity. Learn how this initiative optimized their budget allocation process, boosting both efficiency and responsiveness across the organization.

A summary of the project

Candriam chose Triskell for its flexibility and adaptability, enabling centralized management of IT project portfolios, resources, and budgets, amounting to €15 million annually.

Triskell provides real-time budget visibility, replacing Excel spreadsheets and improving user adoption thanks to its flexibility and scalability.

130 users.
Over 300 active projects tracked simultaneously through Triskell.
100+ new project requests per year.
60+ active projects per year.
Program and project portfolios totaling around €15 billion annually.

About Candriam

Candriam (which stands for Conviction AND Responsibility In Asset Management) is a global, multi-specialist asset manager and a pioneer in sustainable investing since 1996. As of the end of September, the company managed over €150 billion in assets with a team of 201 investment professionals.

Candriam offers innovative and diversified investment solutions, including fixed income, equities, absolute performance strategies, asset allocation, and real estate.

Its management centers are based in Brussels, London, Luxembourg, and Paris, with an active presence in more than 20 countries across Europe, the UK, the US, and the Middle East.

As a subsidiary of New York Life, Candriam benefits from the stability and independence of a group with more than 175 years of history.

Context: replacing an obsolete solution

Before choosing Triskell, Candriam was using Clarity, a legacy PPM tool that, after 15 years of use, had become limited to basic time tracking functionality. To compensate for its shortcomings, teams relied on Excel spreadsheets in parallel, resulting in scattered and inconsistent information.

Main challenges:

Limited functionality. No support for budget management or portfolio/program oversight.
Low user engagement . Declining adoption and outdated data.
Lack of centralization. Fragmented management of requests (100/year), projects (60 active/year), and programs (10/year), representing a total budget of €15 million.

Candriam was therefore looking for a single, scalable solution to improve visibility, budget control, and team engagement.

Why Triskell?

Candriam chose Triskell for several key reasons:

Advanced portfolio visibility. A more mature and structured approach to managing projects and programs.
Flexibility and adaptability. A solution that easily adjusts to the company’s evolving business needs.
Configurable without complexity. Simple customization to align with internal processes.
Centralized data management. Elimination of scattered Excel files by consolidating requests, projects, and budgets in a single platform.
Accurate budget tracking. Real-time visibility on budgets, both in euros and person-days, for better decision-making.

Solution implementation

At Candriam, Triskell supports a core functional scope essential for IT portfolio governance:

IT project portfolio: management of 60 active projects per year, covering both Run and Build activities.
IT demand management: tracking of around 100 requests annually, with improved visibility and prioritization.
Budget management: oversight of €15 million per year, with detailed tracking in euros and person-days.
Resource management & timesheets: monitoring workloads and time for over 130 users.
Program management: overview of 10 strategic programs per year.
Centralized reporting: a single repository for optimized roadmaps and forecasts.

Candriam also plans to take things a step further by implementing capacity planning, enabling even more efficient resource allocation in the future.

Benefits

Centralized and unified data: replaced Excel spreadsheets and Clarity with a single, reliable source of truth for a comprehensive portfolio view.
Improved visibility and decision-making: clear dashboards and real-time budget forecasts support faster and better-informed decisions.
Optimized budget control: accurate tracking of budgets in euros and person-days enables effective resource adjustments.
Stronger team engagement: high user adoption thanks to an intuitive interface and well-structured processes.
Flexibility and scalability: easily adapts to internal needs without the complexity of heavy development work.